Growth strategy

Our growth strategy is built on the foundation of customer satisfaction. Thee consulting view customer satisfaction as the degree to which the customer believes that the expectations are met or exceeded by the benefits received. Measuring customer satisfaction alone is not enough. Thee consulting will, in addition, measure customer retention and create value for customer in every supplier- customer interaction. The customer loyalty model consists of four components:

  • Business performance

  • Global perception

  • Loyalty behaviour

  • Financial outcomes

The goal of Thee consulting is more than just earning customer loyalty but a relationship of mutual benefit to all parties. Satisfied customers will become agents for the company through word of mouth.

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